A: Scan your images at 300 to 600dpi. Keep your file size is between 20-50megs. Anything under is usually too low res. Anything over is usually going overboard and we will bring the image size down to a workable size. When you scan anything small use a higher DPI and increase the percentage. For example, when scanning a slide or a small logo, scan them at 600 to 1200dpi at 200%. When scanning a large image, use a lower DPI. For example, when scanning an 8x10 photo, scan it at 300 to 600dpi at 100%.

A: We keep up to date on new releases of software. The only software we do not accept is Adobe Page Maker and any Microsoft software. Pagemaker and Microsoft software do not offer custom page sizes to accommodate our printers.

A: We would rather have Pantone colors. Use Pantone for all your solid colors. If we don't have Pantone numbers to match to, then we will use a hard copy as a color refrence. If we have no hard copy, we will match to what we think looks good. If you can't use Pantone, we would prefer CMYK over RGB. Our printers print CMYK and when we convert RGB images to CMYK, the color changes.

A: We have just about every pantone book to match to. If it has a number, we can match it. The only Pantone we can't recreate is Dayglo.

A: We can make all of these formats work. But, we are limited on what we can do with the color. We recommend original files. Don't flatten, condense, or convert it. If it was done in Photoshop, send the layered Photoshop file. Quark, send the layout in Quark along with all fonts, pictures, and logos. The only time it is OK to condense a file is if you are Zipping or Stuffing a file. You can also convert the fonts to curves or paths instead of sending fonts.

A: If you email us artwork, send a fax or some sort of hard copy to make sure the layout hasn't changed. Files sometimes get damaged or distorted during transfer.

A: We can work with just about anything except Pagemaker and Microsoft Software.

A: Depends on how much you have to compress your artwork when sending it. If you send your file via email, you are limited to your file size. If the artwork is all vector, then email is perfect. If the artwork includes pictures or scanned images, you sometimes have to compromise quality to get a file that is low enough to be emailed. We prefer a disk or file upload.

A: Usually, unless it is a professional camera, pictures are too low res to use from a digital camera. Even at the highest quality, images taken are usually bitmapped and blurry.

A: No. Pictures from a web site will be too low res. They are done at 72dpi and made for web sites, not billboards. Another reason is that some images on the web are copyrighted and are not for public use.

A: Always get the highest version they offer. Try to avoid anything under 150dpi. Bigger is always better.